Deputy Practice Manager
Management is responsible for the administrative responsibilities of daily operations and development of a business strategy. They are responsible for hiring staff, maintaining clinics, dealing with complaints, personnel policies, ensuring that medical supplies are ordered and equipment is maintained, ensuring regulatory compliance, and the development and marketing of service lines. Practice management encompasses multiple areas including governance, the financial aspects, staff management, ancillary service development, information technology, transcription utilization, and marketing to enhance patient care.
Administration team are responsible for undertaking a wide range of administrative duties which include processing clinicians referrals, dealing with medical reports, scanning hospital letters, ensuring all information is managed correctly, filed and followed up accordingly. They act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the medical team, liaising with multidisciplinary team members, other health professionals and staff within the practice.
Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.