We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
General Data Protection Regulation 2018 (GDPR)
GDPR is a Europe-wide regulation covering data protection and privacy for all individuals within the European Union. The practice has published its Privacy Notice which allows patients to see how the practice looks after the medical information we have about our patients.
If you have any questions, please email the practice at Theneamanpractice@nhs.net
For details as to how we use your data to manage your care in line with the GDPR and the Data Protection Act of 2018 please click here:
CHRISTMAS & NEW
YEAR’S BANK HOLIDAY
THE PRACTICE WILL BE CLOSED ON:
25th & 26th DECEMBER 2018
AND WILL REOPEN WENDESDAY 27TH DECEMBER 2018
THE PRACTICE WILL ALSO BE CLOSED ON:
1st JANUARY 2018
AND WILL REOPEN WEDNESDAY 2nd JANUARY 2019
**PLEASE NOTE - ALLOW ENOUGH TIME WHEN REQUESTING YOUR PRESCRIPTIONS IF YOU NEED YOUR MEDICATION BEFORE THE BANK HOLIDAY**
What to do when we are closed
- If you need medical help fast but it’s not an emergency call NHS 111
- If you need to see a GP and cannot genuinely wait for when your GP surgery open's again call: NHS 111
- If it’s a life-threatening emergency call 999
Please click on the attachment for further information: Bank Holiday Closure
The Next Patient Participation Group (PPG)
Thursday 13th December 2018
6.30pm-7.30pmAll Patients are welcome
In recent weeks we have received notifications from patients that they have been receiving emails from the Neaman Practice asking for invoices to be paid. We have investigated the matter and it appears to be a phishing email scam: Phishing scams are attempts by scammers to trick you into giving out personal information such as your bank account numbers, passwords and credit card numbers.
Please note: The Neaman Practice does not issue invoices out to patients unless it relating to a request made by the patient e.g. insurance report which the patient will already be aware of in advance when making the request. The Neaman Practice does not use email as a form of correspondence to patients unless we are replying back to an email sent by a patient.
What should you do if you’ve received a scam email?
Delete the email straight away (including from your deleted inbox)
Do not click on any links in the scam email.
Do not reply to the email or contact the senders in any way.
If you have clicked on a link in the email, do not supply any information on the website that may open.
Do not open any attachments that arrive with the email.
If you think you may have compromised the safety of your bank details and/or have lost money due to fraudulent misuse of your cards, you should immediately contact your bank.
If you've been a victim of fraud, report it to Action Fraud: https://www.actionfraud.police.uk/scam-emails
I have been in touch with Action Fraud, ICO (Information Commissioners Office) and City & Hackney Confederation Data Protection Officer regarding this matter, who have informed me I have done all that I can and taken all preventative measures that I can to ensure that Patient Data remains safe. The ICO advised me to update you all to make you aware of the matter, so that you can protect yourself against such scams and remain vigilant in future.
We takes the security of our patient information extremely seriously and would like to reassure you that your patient data remains safe at the Neaman Practice.
If you have any queries, please do not hesitate to contact me.
Primary Care GP Extended Access Centers
There are now Extra GP appointments in the evenings and at weekends available to City and Hackney patients.
Urgent and routine appointments with a GP, either same day or in advance are available at any one of our five primary care GP practices, making it much easier to get the care you need at a location that is convenient for you.
Who can access the service? Patients registered with a City and Hackney GP practice can book an appointment at the service through their GP practice. These appointments are not suitable for all types of problems. (NB This is not a walk-in service)
What are the opening times?
The opening hours are 4pm - 8pm weekdays and 8am - 8pm weekends and Bank Holidays.
How do I book an appointment? For now you book an appointment by contacting your own GP practice however, direct booking is in the pipeline.
Extra evening and weekend appointments available at:
Sunday & Bank Holidays
10 Kenninghall Road
London E5 8BY
The Hoxton Surgery
12 Rushton Street
Hoxton N1 5DR
Richmond Road Medical Centre
136 Richmond Road
London E8 3HN
The Neaman Practice
15 Half Moon Court
London EC1A 7HF
Stamford Hill Group Practice
2 Egerton Road
London N16 6UA
What can I expect at a consultation with a GP? One of the added benefits of the primary care extended access service is that the GP will have access to view your medical record during your visit to the primary care access centre. Having access to view your medical record means that the clinician will have a greater understanding of your medical history and health needs and can then choose the treatment that is right for you. The clinician will ask you for your consent before accessing your medical record.
Using this service will not affect your registration at your usual GP practice.
Who will have access to my medical record? Once you have consented, only authorised staff within the service will have access to view your medical record. Clinicians can only review your medical record if you have given your expressed consent. If you do not consent then the GP will not be able to continue the consultation. Your medical information will be treated with the strictest of confidentiality. All City and Hackney GP practices have agreed to sign up to a data sharing agreement which sets out what information will be shared, how and when.
What if I don’t want my medical records to be shared? If you don’t want your medical records to be viewed then you will need to tell the receptionist or GP at your own practice when they are booking the appointment. They will then offer you an appointment at your own GP practice.
Your views and feedback about the primary care extended access service. At the end of the consultation with the GP you will be asked to complete a patient experience survey. Your views and feedback are important and will help us to make improvements.
Tests and referrals
The GP’s in these centres will send any requests for tests and referrals back to your own GP practice to action – in a small number of cases your own GP practice might recommend a different management plan to the extended access GP.
Medical Advice whilst abroad
The staff at Neaman Practice can no longer offer advice to patients who are abroad and require medical advice . All patients are asked to seek local medical help whilst abroad and out of the UK.
All patients are welcome to seek medical help and advice from the Neaman Practice once they are back in the UK.
All test results, hospital appointments chase ups, referral queries, immunisation, travel vaccination queries etc must be done once your return to the UK.
If the request for information is urgent, please put it in writing and we will look at it depending on individual circumstance. Please email us on firstname.lastname@example.org.
Please note: In the case of an EMERGENCY and you are abroad, your GP will try and contact you with the information provided to us, however it is the patients responsibility to seek local help based on their medical history and needs.
We know our clinics are extremely busy and we try our best to keep to time, but with complex problems and medical emergencies we realise this is not always possible and we truly appreciate your patience.
Please remember that our GP appointments are 10 minutes long and we may not be able to deal with multiple problems in one appointment.
Please let us know if you are booking an appointment for a pregnancy check as we will need to allocate you more time with the doctor
Thank you for your understanding
(Site updated 12/12/2018)