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Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Customer service form

Complaint

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Equality and Diversity Statement

The Neaman Practice is committed to eliminating discrimination on the basis of gender, age, disability, race, religion,sexuality or social class.  We aim to provide accessible services, delivered in a way that respects the needs of each individual, be they staff member, patient or visitor.  The Practice has embedded its equality and diversity values into every day practice, policies and procedures so that equality and diversity becomes one of our core objectives.  By promoting equality we will have:

1.  Better health outcomes for all

2. Improved patient access and experience

3. Well supported staff

4. Services that are accessible & sensitive to the needs of a diverse population.

Please contact our Practice Manager - Sue Neville should you wish to discuss any issues regarding the above. 

Accessible Information Standard

The Accessible Information Standard is a new law to make sure that people who have a disability, impairment or sensory loss are given information they can easily read or understand.

The accessible Information Standard tells NHS and adult social care organisations they must make sure people get information in different formats such as: easy read, braille, advocate. British Sign Language (BSL), large print or email.

Please inform a member of staff if you have any communication support needs. You need to help us make sure we get things right for you.

You can find more information about the Accessible Information Standard on the NHS England website: NHS ENGLAND ACCESSIBLE INFORMATION

Disability Policy

If you would like more information on our facilities for disabled patients please ask at reception for more details.  

Chaperone Policy

We offer all our patients a chaperone for intimate examinations if required.  A chaperone is there for the protection of both the doctor and the patient; to act as a witness to that examination.  It is your choice to accept or decline a chaperone and this will be recorded.  A member of our reception team will normally chaperone. If you would prefer not to have a receptionist take on this role we will honour that, although practicalities may require you to re-book your appointment to enable a nurse to be present.  If you wish to discuss this further, please ask your doctor.

Consent Policy

When being examined or undergoing any procedure at the practice the doctor or nurse treating you will ensure that you fully understand and consent to any procedure, immunisation or investigation.  They will ensure that you understand the reasons for the procedure and any significant risks involved and ensure that you have enough information to give 'informed' consent. Consent can be implied(eg you offer your arm for a blood test) or expressed (written or verbal). We will endevour to answer any questions you may have about the procedure honestly and fully.

In the case of children consent for a procedure, investigation or immunisation will be sought from the adult with parental responsibility.  If a child is under 16 but has 'sufficient understanding and intelligence to enable him/her to understand fully what is proposed (known as Gillick competence), then he/she will be legally competent to consent for him/herself.  Young people aged 16 and 17 and legally 'competent' younger children may therefore sign a consent form for themselves but may like a parent to countersign as well.

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